FREQUENTLY ASKED QUESTIONS
Duty free shopping gives international travelers the opportunity to save money on a variety of products, from high-end jewelry to premium liquor and tobacco. However, many travelers are not sure how duty-free shopping works, or how to make the most out of the experience.
Let us start with a simple definition: a “duty” refers to a tax or fee placed on goods by government entities. Merchants who import goods and sell them to consumers who are leaving the country are not charged a duty on these products. This allows sellers to pass the savings along to their customers, giving shoppers the opportunity to grab products at bargain prices.
All international travelers are eligible to purchase items that are duty free.
All travelers flying internationally are eligible to save on duty.
Duty Free Americas, operates at many airports worldwide (and also along many borders throughout the Americas). Visit our Locations section to know more about where you can find our stores.
We carry must world known brands for cosmetics, liquor, makeup, perfumes, watches, sunglasses and more. Availability and variety may vary per store. Visit our brands section.
We accept cash, all major debit cards and credit card payment by Visa, Mastercard, American Express at all of our locations. Additional forms of payment are accepted in some locations and via online orders.
Refund policies may vary per location.
To inquire about a refund, please submit an inquiry via our CONTACT US page. Please provide as much information as possible in the Comments section and make sure to include a valid email address and phone number. Once your inquiry is received, an associate will reply regarding your inquiry and they will advise if the item(s) are eligible for return.
In order to apply for a return, please consider the following: the product you wish to exchange, or return, must be in perfect condition (which means: intact original packaging, product never been open or used) and you must present a proof of purchase.
Age requirements for the purchase of alcohol vary by country. In the USA a customer must be at least 21 years of age. A customer must be at least 18 years of age to purchase tobacco worldwide.
Every country has different customs regulations for what goods, and what quantity of those goods, can be brought into their country.
For your convenience, we have done our best to compile the customs allowances for you. Do note that these rules often change, and we encourage you to further research the allowances prior to your purchase. It is the traveler’s responsibility and not Duty Free Americas to comply with the allowances relevant to the country they are traveling to. Note that you may have to pay the additional duty and taxes differences if you exceed those limits.
Customers are required to show their Passport at the time of purchase. Due to customs regulations, the passport of the person traveling must match the name on the purchase. If the names do not match, the customer will not be able to claim the merchandise.
Unfortunately, you must be leaving the country to purchase from our stores.
As in our physical store, all travelers flying internationally are eligible to shop in our online service and pick up your order when at the airport.
Choose the airport/store where you want your products to be delivered, shop online your desired products on dutyfreeamericas.com. After your purchase, we will send you a notification email to confirm your order, then, when you get to travel visit the DFA store selected. A team member will bring the order to you.
It is easy, fast and saves you time. Because you are buying in advance, when you get to travel your packages will be ready for you to pick up and relax at the airport. Please have your passport and boarding pass ready to show when you pick up your products.
Although, some prices and product availability are subject to change, when you shop online you get the same tax free benefits you do when shopping in any of our duty free stores.
Only you. Have your passport, boarding pass, and confirmation email ready to show the store associate.
We must know your flight information to have your products ready when you travel, we also need to know your destination to check if you are eligible for duty free prices.
We recommend that you pick up your products at least 3 hours before you travel.
Due to regulations we are not allowed to have any tobacco products online. We only sell tobacco products in our physical stores.
Once you placed an online order you will receive a confirmation email, this email will contain a summary of the products purchased and details on directions of where to need to pick up your orders. Normally your order will be awaiting collection after security control at our Duty Free Americas Store described on the email. Please have your passport and boarding pass available when collecting your order.